1) The contract
Your contract is with IntoAfrica UK Ltd ("the Company") of 40 Huntingdon Crescent, Sheffield S11 8AX, England. The terms and conditions of all agreements made with the Company shall be subject to and governed by English Law. When making a booking you accept that you have read and understand all the booking conditions and agree to abide by them.
2) Making a booking
We require a completed booking form and a deposit as advised. The person signing the booking form does so on behalf of all other persons mentioned on the form. A contract exists when we issue written confirmation of your booking. We reserve the right to refuse any booking at our discretion.
3) Paying for the trip
The full balance of payment will be due 42 days before the departure date of any trip. If this balance is not received the Company reserves the right to treat your booking as cancelled. Travel costs may be affected by external factors beyond our control such as exchange rates, National Park Fees and government imposed taxes. We reserve the right to impose any such surcharges on the cost of the trip. However should any such increases be greater than 5% you will be informed and may cancel your trip within 7 days of notification and be entitled to a full refund of any monies paid.
4) Travel Regulation Insolvency Protection (TRIP)
In accordance with the UK’s ''Package Travel and Package Tours Regulations'' all passengers booking with IntoAfrica UK Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of IntoAfrica UK Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.
5) If you cancel your trip
Cancellation of your trip must be made in writing to us and be signed by the person whose name and signature appears on the booking form. As we may incur considerable costs if you cancel, we will retain your deposit and may impose the following cancellation charges: 42- 32 days before departure – 50%; 31-15 days before departure - 80%, 14 days or less before departure - 100%. We strongly advise you to take out suitable holiday insurance to cover such potential losses.
6) If we cancel your trip
If we are forced to cancel your trip for reasons beyond our reasonable control ("force majeure") we will offer you the choice of a full refund of any monies paid or an alternative trip. The Company will accept no liability for any costs incurred by you for anything other than the monies paid to us for the trip.
7) Unavoidable and extraordinary circumstance
We regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances mean a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, for example, war, riot, industrial dispute, terrorist activity (including suspected terrorist activity and terror alerts) and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics and unavoidable technical problems with transport.
8) Itinerary changes
Whilst we will make every reasonable effort to adhere to our itineraries you must realise that the nature of adventure travel in Africa may require occasional minor changes in travel plans for which the Company accepts no responsibility. In the event that we have to significantly alter any of the main characteristics of your confirmed arrangements we will provide you with details of the proposed alteration(s) and any impact they have on the price. In the event that you do not wish to accept the alteration(s), you may cancel your booking and receive a full refund. If you request or require itinerary changes you may be liable for any costs we incur to facilitate these.
9) Acceptance of risks
Adventure travel in Africa involves a degree of risk. Such risks may include amongst others, injury, death, disease, accident, loss of property, inconvenience, delays and discomfort. Please understand that you must accept these potential hazards and that the Company will not be liable for any such risks or claims. You should also be aware that optional excursions outside of the pre-booked and paid for itinerary are undertaken at your own risk.
10) Insurance
You must be adequately insured for any trip as a condition of booking. This should include cover for personal accident and medical expenses, including repatriation, and again you are strongly advised to include cover for cancellation and curtailment. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance you purchase provides adequate cover. Please carry a copy with you on the trip and leave a copy with a relative in the your country of origin.
11) Trip leaders
Our leaders and guides are there to ensure your trip runs a smoothly as possible. They will at all times be acting in the best interests of the group. Should the behaviour of any member of the group jeopardise the safety and well-being of the group the leader, or other company representative, may ask that member to leave without recourse to any refund. By signing the booking form you indicate acceptance of the leader's authority to make such decisions affecting the group and individuals.
12) Complaints
If you have any complaint against the Company you should in the first instance inform the trip leader or relevant company representative whilst on the trip so that the complaint may be addressed, and where possible dealt with to your satisfaction. Any further complaint must be made in writing to the Company within 14 days of the end of the trip.
